We will only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us.
As soon as you receive your shipment, we recommend you:
- Upon receipt of your shipment, we highly recommend that you carefully inspect the contents for any physical defects or shipping damage.
- Please verify that you have received the correct products.
- Damaged merchandise must be reported within 24 hours of the delivery date to qualify for a replacement.
Please note that there may be slight differences between the web mockup and the product received. Product descriptions and size guidelines are available on our website, and we recommend that you carefully read them before placing an order.
When returning an item, please ensure that it is received within 48 hours of the original delivery date in its original condition. Items that have been washed, worn, or used will not be accepted. Please include your invoice or a note with your name, address, and order ID# with the return.
Once your return is received and inspected, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Please note that we do not accept returns on used or size-issued products. We encourage you to carefully select your size before placing an order. Customers are responsible for return postage, and original shipping charges, customs fees, and import taxes are non-refundable.